Privacy Policy

1. Information We Collect

We collect information you provide directly, including your name, email address, phone number, date of birth, and identity documents required for KYC verification.

We automatically collect usage data including IP addresses, device information, browser type, and transaction history when you use our Service.

2. How We Use Your Information

• To provide and maintain our services, including card issuance and transaction processing
• To verify your identity and comply with regulatory requirements (KYC/AML)
• To communicate with you about your account, transactions, and service updates
• To detect and prevent fraud, unauthorized access, and other harmful activity
• To improve our services and develop new features

3. Data Sharing

We do not sell your personal data. We may share information with trusted third parties only as necessary to provide our services: payment processors, card networks (Visa/Mastercard), identity verification providers, and as required by law.

4. Data Security

We implement industry-standard security measures including encryption at rest and in transit, multi-factor authentication, and regular security audits. Cryptocurrency assets are secured using multi-signature wallets with cold storage for the majority of funds.

5. Data Retention

We retain your personal data for as long as your account is active and for a period afterward as required by applicable financial regulations (typically 5-7 years). Transaction records are retained as required by law.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data. You may also have the right to restrict or object to certain processing. To exercise these rights, contact us at privacy@cxrd.io.

7. Cookies

We use essential cookies for authentication and security. We may use analytics cookies to understand usage patterns. You can control cookie preferences through your browser settings.

8. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance.

9. Contact

For privacy-related inquiries, contact our Data Protection Officer at privacy@cxrd.io.